Base Reward  APP T&Cs 

Last Update: 1st Jan 2023 

1. INTRODUCTION 

1.1. The Base Reward  App Services (described below) are provided to you by Base Reward Group Co Limited  (together with its affiliates, “Base Reward Wallet“). 

1.2.These terms and conditions (“Terms” or “T&Cs“), as well as any attached country annexes and/or  product schedules (together “Annex“) (if any), will apply to your use of the Base Reward  App Services.  Please take the time to read and understand these Terms before using these services so that you are aware of your legal rights and obligations. In the event of any inconsistency between these Terms and  any Annex, the relevant Annex shall prevail. 

1.3.By using the Base Reward  App Services and/or completing the sign-up process, you are entering  into a binding contract with us and shall be deemed to have expressly read, understood and agreed  to be bound by these Terms. 

1.3A. These Terms incorporate within them as though they were fully restated herein, the provisions  of the following terms and policies

1.4.Definitions and Interpretation. In these Terms: 

“APP” means Application software

Applicable Law” means any law, rule, statute, subordinate legislation, regulation, by-law, order,  ordinance, protocol, code, guideline, treaty, policy, notice, direction or judicial, arbitral, administrative,  ministerial or departmental judgment, award, decree, treaty, directive, or other requirement or  guideline published or in force at any time which applies to or is otherwise intended to govern or  regulate any person (including all parties to these Terms), property, transaction, activity, event or other  matter, including any rule, order, judgment, directive or other requirement or guideline issued by any  governmental or regulatory authority; 

Affiliate” means a person, entity or company directly or indirectly, controlling, controlled by or under  direct or indirect common control with another person, entity or company; 

Airdrop” means a distributed or attempted distribution where an address that holds a Digital Asset  receives or is allocated a certain amount of the same or another Digital Asset; 

Annex” shall have the meaning ascribed to the term in Clause 1.2; 

Business Day(s)” means any day except any Saturday, Sunday or public holiday which banking  institutions are open for normal business activities, in the jurisdiction where the transaction or  business activity under these T&Cs is concerned; 

Clause” means each numbered provision or section of these T&Cs; 

 

BRW” means the Base Reward token; 

Base Reward ” shall have the meaning ascribed to the term in Clause 1.1; 

Base Reward App” means the mobile application software developed, owned and released by  Base Reward  and available for download for Android or Apple iOS, including all content and services  listed in Clause 2.1 and made available on or through the same, and any and all updates, upgrades,  supplements, releases and versions thereof; 

Base Reward  App Services” or “Services” refers to the Service Content and all related features,  services, content and applications described in Clause 2.1, which Base Reward  may make available to  you on the Base Reward  App and Site from time to time in respect of your Digital Assets; 

Base Reward  Stablecoins” or “CSCs” means the stable coins offered by Base Reward  for use on the  Base Reward  App; 

Base Reward Card” means the virtual or physical Visa / Master prepaid card offered by Base Reward  

Digital Asset” means the cryptographic tokens, digital currencies, cryptocurrencies, virtual currencies  or CSCs, or digital assets of any types not falling within the classification of a financial instrument in  terms of the Virtual Financial Assets Act (Chapter 590 of the Laws of Malta) and that have been  approved by Base Reward  for storage in the Digital Asset Wallet, a list of which is available for reference  on the Base Reward  App and Site; 

Digital Asset Conversion” shall have the meaning ascribed to the term in Clause 2.1(c);  “Digital Asset Transfer” shall have the meaning ascribed to the term in Clause 2.1(d);  “Digital Asset Wallet” shall have the meaning ascribed to the term in Clause 2.1(a); 

“Eligible Card” means any payment card that is accepted by Base Reward  as a means of  payment for Fiat to DA Conversion; 

Enabled Device” means the mobile communications or other device successfully registered by you  for use in connection with the Base Reward  App and Base Reward  App Services; 

Erroneous Top-up Instruction(s)” shall have the meaning ascribed to the term in Clause 7.1A(h); “Erroneous USD Top-up Instruction(s)” shall have the meaning ascribed to the term in Clause 7.1C(g); 

Erroneous USDC Withdrawal Instruction(s)” shall have the meaning ascribed to the term in Clause  7.1D(f); 

Erroneous Withdrawal Instruction(s)” shall have the meaning ascribed to the term in Clause  7.1B(g); 

Fees” means all fees imposed by us for the use of the Base Reward  App Services and/or Digital Asset  Wallet; 

Fiat to Digital Asset Conversion” or “Fiat to DA Conversion” shall have the meaning ascribed to the  term in Clause 2.1(b);

Fiat Top-up” shall have the meaning ascribed to the term in Clause 7.1A(a); 

Fiat Top-up Fees” shall have the meaning ascribed to the term in Clause 7.1A(d); 

Fiat Wallet” means one of the wallets in the Base Reward  App which holds fiat funds topped-up through  bank transfer, mobile money or e-wallets in accordance with Clause 7.1A; 

Fiat Withdrawal” has the meaning given to it in Clause 7.1B(a); 

Fiat Withdrawal Fees” has the meaning given to it in Clause 7.1B(d); 

Force Majeure Event” means an event or failure which is beyond our reasonable control including,  without limitation, (i) acts of God, nature (including without limitation, natural disasters, epidemics and  pandemics), court or domestic or foreign governmental authorities; (ii) failure or interruption in public  or private telecommunication networks, communication channels or information systems; 

(iii) acts or omissions of acts of a party for whom we are not responsible; (iv) delay, failure or  interruption in, or unavailability of, third party services and sites; (v) strikes, lockouts, labour disputes,  wars, civil unrest, terrorist acts and riots; (vi) viruses, malwares, other malicious computer codes or  the hacking of any part of the Base Reward  App Services; 

Fork” shall have the meaning ascribed to the term in Clause 9A.1; 

Forked Network” shall have the meaning ascribed to the term in Clause 9A.1;  “Gift Card” shall have the meaning ascribed to the term in Clause 8A.1; 

Gift Card Issuer” shall have the meaning ascribed to the term in Clause 8A.1;  “Gift Card Provider” shall have the meaning ascribed to the term in Clause 8A.1; 

Gift Card Redemption Instructions” shall have the meaning ascribed to the term in Clause 8A.1;  “include/including” means to include without limitation; 

Instructions” means all information, instructions, communications, orders or messages (including  those relating to payments, transfers or other transactions) referable to you; 

Pay Airtime” shall have the meaning ascribed to the term in Clause 8B.1; 

Pay Airtime Redemption Instructions” shall have the meaning ascribed to the term in Clause 8B.1;  “Pay Rewards” shall have the meaning ascribed to the term in Clause 8C.2; 

Payment Service Partners” or “PSP” has the meaning given to it in Clause 7.1A(b); “Permitted Bank Account” has the meaning given to it in Clause 7.1A(a); 

Personal Data” means any information relating to an identified or identifiable natural person; an  identifiable natural person is one who can be identified, directly or indirectly, in particular by  reference to an identifier such as a name, an identification number, location data, an online identifier  or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural  or social identity of that natural person;

Privacy Notice” shall have the meaning ascribed to the term in Clause 1.3A; 

PSP Verified Bank Account” shall have the meaning ascribed to the term in Clause 7.1C(a); 

Service Content” means data, information, materials, advertisements, text, audio, video, graphics,  software and other content on the Site and Base Reward  App; 

Site” means the website at www.card.basereward.online  

Stake or Staking” means the holding of BRW or any other Digital Assets issued by Base Reward  in  your account for an agreed period of time; 

Taxes” means any taxes, duties or fees that incurred, required to be collected, paid or withheld for  any reason in connection with your use of the Services under any Applicable Law; 

Terms” or “T&Cs” shall have the meaning ascribed to the term in Clause 1.2;  

Third-Party Digital Wallet Application” means any digital wallet mobile application that allows users  to store Eligible Card information on, and make payments with, an eligible mobile device; 

Trademarks” shall have the meaning ascribed to the term in Clause 11.1(a);  

Transaction” shall have the meaning ascribed to the term in Clause 9.1; 

Transaction History” means records of all transactions and any details relevant to such transactions  on your Digital Asset Wallet; 

Unauthorised Transaction” means a Transaction or a Fiat Withdrawal that is not authorized by You.  For the avoidance of doubt, a Transaction or a Fiat Withdrawal that is authorized and/or initiated by  You as a result of mistake, duress, fraud, misrepresentation, inducement etc shall not constitute an  Unauthorised Transaction; 

7.1D(c);  “we/us/our” means Base Reward ; 

Withdrawal Bank Account” has the meaning given to it in Clause 7.1B(b); 

you/your” means the individual who is the user of the Base Reward  App Services. 

2. THE SERVICES 

2.1.The Base Reward  App Services shall comprise the following services: 

(a) hosted Digital Asset wallets (“Digital Asset Wallet“) by Base Reward  that allow you to store 

Digital Assets with Base Reward ; 

(b) a fiat currency conversion service under which you may convert fiat currency into any type of  Digital Asset to be held in your Digital Asset Wallet (“Fiat to DA Conversion“); 

(c) a Digital Asset conversion service under which you may convert Digital Asset into other Digital  Asset (“Digital Asset Conversion“); and 

(d) a Digital Asset transfer service under which you may transfer any Digital Asset to another  recipient, which may be the Digital Asset Wallet of another user of the Base Reward  App Services or  an external recipient (“Digital Asset Transfer“); 

(e) any incentive programme(s) (including but not limited to any kind of reward, cashback, Staking or  referral programmes) that may be launched or offered via the Base Reward  App from time  to time; 

(f) purchase of gift cards;  

(g) purchase of mobile airtime; and 

(h) any other products or services listed in the Annexes (if any), or shown on the Base Reward  App or  our official communication channel from time to time. 

(i) Prepaid Virtual card services.

2.2. Subject to Applicable Law, we reserve the right and without liability to you to: 

(a) update, change, remove, cancel, suspend, disable or restrict access to or discontinue the  Base Reward  App Services or change any features, component or content thereof; 

(b) decline, suspend, cancel, reverse, void or partially execute any Fiat to DA Conversion, Digital  Asset Conversion or Digital Asset Transfer instruction; or 

(c) reverse, cancel, clawback, change any terms or refuse to honour any reward, bonus or pay-out for  any incentive programmes regardless of your entitlement, including but not limited to any reason  specified in Clause 15.1 (a) to (g) below. 

2.3. Subject to Applicable Law, we reserve the right to suspend, restrict or terminate your access to  any or all of our Services and to deactivate your account, including holding or freezing funds without limitation: 

(a) where it is our reasonable opinion that we are required to do so by Applicable Law or any court or  other adjudicating authority to which we are subject in any jurisdiction; 

(b) upon reasonable suspicion that you may be in breach of these Terms or are otherwise trying to  circumvent these Terms such as by opening multiple accounts or abusing any of our incentive  schemes; 

(c) upon reasonable suspicion that a transaction is fraudulent or erroneous; 

(d) upon reasonable suspicion that your account has been compromised or the Services are being 

used in a fraudulent or unauthorised manner; 

(e) upon reasonable suspicion of money laundering, terrorist financing, fraud or any other financial  crime; or 

(f) upon reasonable suspicion that you are conducting any fraudulent or illegal activities including  but not limited to any Ponzi scheme, pyramid scheme, phishing or dark-net transactions; or 

(g) where any of your Base Reward  wallets or you are subject to pending litigation, investigation or  government proceedings. 

2.4. In the event that we decide to suspend, restrict or terminate your access to our Services in  accordance with the provisions of this Clause 2, we will (to the extent that it is not unlawful for us to  do so) provide you with adequate notice of such termination of Services. Suspensions, restrictions  or terminations from the use of our Services will be reversed only as soon as reasonably practicable  once the reasons for refusal no longer exist. We are under no obligation to execute any suspended,  reversed or terminated transactions at the same price or on the same terms. 

2.5. Clause 2.2 above may occur to all, or any specific group, or any individual user of Base Reward   App Services. We do not guarantee that any specific content, component and/or feature will always  be available on the Base Reward  App Services. 

2.6. You understand and agree that we may engage any third-party service provider or  subcontractor to perform any or all of the services provided hereunder. Base Reward  shall not be  liable for any delay, loss or damage of any kind incurred from any services provided by any third  party service provider or subcontractor engaged by Base Reward . All claims in connection with the  act of any third party service provider or subcontractor shall be brought solely and directly against  such party and/or its agents. Base Reward ’s sole liability in relation to the services provided by any  third party service provider or subcontractor shall be limited to the use of reasonable care in the  selection of such party. 

3. RISKS OF USING DIGITAL ASSETS 

3.1. Please note that all transactions involving Digital Assets involve certain risks. In this regard, once  submitted to a blockchain network, such a transaction will be unconfirmed for a period of time  pending sufficient confirmation of the transaction by the blockchain network. A transaction is not  complete while it is in a pending state. Any Digital Assets transfers, to and from external wallet  addresses, that are in a pending state will be designated accordingly, and the relevant Digital Asset  will not be included in your Digital Asset Wallet or be available to conduct transactions. 

3.2. In any transfer of Digital Assets, there is always a risk that the Digital Assets can be lost due to  the collapse of the community that supports Digital Asset transfers, or the failure or bankruptcy of  the issuers and/or managers of that Digital Asset. In such scenarios, your Digital Assets could lose  significant value and/or be lost all together if they are in a pending state of transfer.  

3.3. The risk of loss in holding Digital Assets can be substantial. You should therefore carefully  consider whether holding Digital Assets is suitable for you in light of your financial situation. In  considering whether to hold Digital Assets, you should be aware that the price or value of Digital  Assets can change rapidly, decrease, and potentially even fall to zero. Past performance is not an 

indicator of future performance. If you use any Base Reward  App Services which allow you and/or  third parties to access and hold Digital Asset private keys, you acknowledge that we are not  responsible for safeguarding such keys and that we are not responsible for any loss of Digital Assets  resulting from theft, loss, or mishandling of Digital Asset private keys outside our control. 

3.4. We are not responsible for the market of Digital Assets, and we make no representations or  warranties concerning the real or perceived value of Digital Assets as denominated in any quoted  currency. Although we may provide historical and/or real-time data regarding the price of Digital  Assets, including graphs displayed within the Base Reward  App showing the price fluctuations of  Digital Assets, such data or graphs are for reference only. We make no representations regarding the  quality, suitability, veracity, usefulness, accuracy, or completeness of such data or graphs, and you  should not rely on such data or graphs for any reason whatsoever. You understand and acknowledge  that the value of Digital Assets can be volatile, and you agree that we are not in any way responsible  or liable for any losses you may incur by holding or trading Digital Assets, even if the Base Reward  App  Services were delayed, suspended, or interrupted for any reason. 

3.5. We do not provide investment advice tax advice, financial advice or any other professional advice  and any content on the Base Reward  App and Site should not be considered as such advice or a  substitute for tailored investment, financial advice. The contents of the Base Reward  App and Site does  not constitute a comprehensive or complete statement of the matters discussed or the law relating  thereto. The contents of the Base Reward  App and Site should. The contents of the Base Reward  App  and Site should not be used as a basis for making investment decisions and should not be construed  as an attempt to market or promote any type of Digital Asset. 

3.6. Your Digital Asset Wallet is not a depository account. Funds stored in your Digital Asset Wallet  do not earn any interest unless otherwise stated and they are not protected by any government backed depositor compensation, insurance or guarantee scheme. 

4. ONBOARDING 

4.1.By signing up to use the Base Reward  App Services, you represent and warrant that: 

(a) you are at least eighteen (18) years of age, or the minimum age required in your jurisdiction of  residence to have the necessary legal capacity, right, power and authority to accept these Terms; 

(b) you have the full right, power, and authority to agree to these Terms; 

(c) you are not resident or a Tax resident of, and do not otherwise have any relevant connection with,  any jurisdiction which Base Reward  has notified as being subject to prohibitions or restrictions on  accessing or using the Base Reward  App Services; 

(d) you are not a resident or Tax resident of, and do not otherwise have any relevant connection with,  any jurisdiction in which entry into or performing your obligations under these Terms or the delivery,  holding, use or exchange of Digital Assets is unlawful or restricted in any way or requires licensing,  registration or approval of any kind; 

(e) you are the authorised user of your Enabled Device, and your Enabled Device is not jailbroken,  meaning that you have not, nor are you aware of anyone having, used an exploit to remove  manufacturer or carrier restrictions from the relevant device;

(f) you are not currently registered as a user of the Base Reward  App Services; 

(g) you are not impersonating any other person, operating under an alias or otherwise concealing  your identity; 

(h) you are not located in, under the control of, or a national or resident of (i) any international  sanctioned countries, or (ii) any country to which the United States has embargoed goods or  services; and (iii) are not identified as a “Specially Designated National” by the Office of Foreign  Assets Control of the U.S. Department of the Treasury; 

(i) you are not placed on the U.S. Department of Commerce, Bureau of Industry and Security’s  Denied Persons List; 

(j) you will not use our Services if any Applicable Laws in your country prohibit you from doing so in  accordance with these Terms; 

(k) you will use our Services solely for your own personal use only and not for any commercial or  business purposes;  

(l) you are the sole ultimate beneficial owner of your account and not acting on behalf of or  representing any other natural person, legal person or legal entity; 

(m) you are the beneficial owner of (or if you are acting as a trustee, the legal owner) of any  Digital Asset or fiat currency subject to these Terms and forming the subject matter of the Services;  and 

(n) you are compliant with all Applicable Law requirements to which you are subject, including  without limitation, all tax laws and regulations, exchange control requirements and registration  requirements. 

4.2. In order to use the Base Reward  App Services, you must register as a user on the Base Reward  App,  and provide us with all information and/or documents requested by us. Except where permitted by  Applicable Law, all information and documents must be in the English language (including such  information and/or documents as may be required by us from time to time for compliance with  Applicable Laws) in order to process your registration. If the documents you provide are not in the  English language (except where permitted by Applicable Law), you may be required to provide us with  a certified English translation, Base Reward  shall not be  responsible for the translation of any non-English documents and shall not be obliged to process or  review any documents that are not in the English language. 

4.3. You agree to cooperate with all requests made by us or any of our third-party service providers  on our behalf in connection with your use of the Base Reward  App Services, including but not limited  to identify or authenticate your identity, validate your funding sources or transactions or verify your  source(s) of income and/ or wealth. This may include, without limiting the generality of the foregoing,  requiring further information that will allow us to reasonably identify you, including requiring you to 

take steps to confirm ownership of your phone number or payment instruments or verifying your  information against third party databases or through other sources. 

4.4. We are entitled, in our sole discretion and without providing reasons, to refuse your application  for or to suspend, terminate or limit your use of the Base Reward  App Services or your account, and/or  to change the eligibility criteria for registration or use of the Base Reward  App Services at any time. 

4.5. We may confidentially verify the information you provide us with or obtain information on you  ourselves or through third parties from secure databases. By agreeing to these Terms, you  acknowledge and agree that we or a third party on our behalf will carry out such verifications. 

4.6. You hereby represent and warrant that any and all information provided to us, our Affiliates or any  of our third-party service providers, is always complete, accurate and up to date in all respects and  that in the event that such information ceases to be complete, accurate and up-to-date, you shall  provide us, our Affiliates and third party service providers which such revised and updated information  without delay. It is your responsibility to update us with any changes in your personal information or  any other information you may have provided us with during registration or else in the course of your  engagement with the Base Reward  App Services. If at any time we believe that your information is  incomplete, outdated or inaccurate, we may contact you and request further information or request  that you go through the verification process again. Failure to complete any step of the registration  process or provide up to date information may result in your inability to or adversely affect your use  of the Base Reward  App Services. You undertake to indemnify us, our Affiliates and any third-party service providers for any and all losses incurred as a result of your failure to provide complete, accurate  and up to date information at any point prior to and following termination of the Base Reward  Services. 

4.7. At the time you sign up for Base Reward  App Services or at any time in the future after signing  up for Base Reward  App Services, you authorise us to undertake electronic identity verification  checks on you, either directly or by using relevant third-party service providers. 

4.8. Notwithstanding any Terms hereunder or your successful completion of the signing up process  in accordance with Clause 4.2 above, you acknowledge and agree that certain types of users are  specifically prohibited from using certain features within the Base Reward  App Services. You further  represent and warrant that in relation to the use of CSCs on the Base Reward  App or any of the  Base Reward  App Services, you are not located in, under the jurisdiction of, or a national or resident  of any of the countries, states, sanctioned jurisdiction

5. THE Base Reward  APP 

5.1 The Base Reward  App gives you interactive access to your Digital Asset Wallet, including allowing  you to perform one or more of the following actions: 

(a) view the balance and Transaction History of your Digital Asset Wallet; 

(b) obtain instructions on how to load your Digital Asset Wallet; 

(c) request for a Digital Asset Transfer from your balance held in your Digital Asset Wallet; (d) request a Digital Asset Conversion; and 

(e) request a Fiat to DA Conversion.

5.2 Subject always to your continuing compliance with these Terms,. Some software components used in the  Base Reward  App may be offered under an open source or other licence as we may notify to you, in  which case your use of those components of the Base Reward  App shall be governed by such license  terms to the extent only of any inconsistency between these Terms and those licence terms. 

5.3 Fees and account balances in the Base Reward  App are not rounded, however, they may be  displayed to you as rounded up or down to the nearest four decimal places. 

5.4 You acknowledge and agree that your use of the Base Reward  App Services is at all times subject  to your compliance with these Terms and all other applicable terms. 

6. YOUR DEVICE 

6.1 You acknowledge and agree that, in connection with your use of the Base Reward  App, you shall  be responsible for the following, at your own cost: 

(a) obtaining and installing all hardware, software and communications services necessary for your use  of the Base Reward  App in accordance with these Terms; 

(b) installing antivirus or other mobile security software on your Enabled Device to protect against  any security or other vulnerabilities which may arise in connection with your use of the Base Reward   App in accordance with these Terms; and 

(c) installing updates and patches for the Base Reward  App and your Enabled Device in a prompt  and timely manner. 

6.2 Without prejudice to the foregoing and any other terms in these Terms, we assume that any and  all Instructions received from your Enabled Device have been made by the rightful owner. You are  solely responsible and liable for keeping your Enabled Device safe and maintaining adequate  security and control of your login and authentication details (including, but not limited to, your  username, and password), and shall likewise be solely responsible for any access to and use of the  Base Reward  App and the Services through your Enabled Device, notwithstanding that such access  and/or use may have been effected without your knowledge, authority or consent. We will not be  liable to you for any loss or damage resulting from such access and/or use. 

6.3 Should you discover that your Enabled Device is lost or stolen or has been accessed or used in an  unauthorised way, you shall notify us of the loss and/or theft or unauthorised access and/or use by  emailing us at suppport@basereward.online . In addition, where your Enabled Device has been accessed or  used in an unauthorised manner, you should, as soon as possible, reset the login and authentication  details on your Enabled Device. 

7. TOP-UPS TO DIGITAL ASSET WALLET AND DIGITAL ASSET TRANSFERS 7.1. Top-ups to your Digital Asset Wallet from an External Wallet 

(a) You may load Digital Asset(s) to your Digital Asset Wallet by effecting a transfer of such Digital 

Asset from any external wallet to the relevant address for your Digital Asset Wallet, which will be  available on the Base Reward  App. 

(b) You acknowledge and agree that it is your responsibility to ensure that: (i) the correct address,  memo and destination tag for your Digital Asset Wallet (as reflected on the Base Reward  App) is  entered when you effect a transfer of Digital Asset from your external wallet to your Digital Asset  Wallet; and (ii) only the Digital Assets that are supported by the Digital Asset Wallet will be  transferred to your Digital Asset Wallet. 

(c) You also acknowledge that: (1) the transfer of any Digital Asset to an incorrect address (i.e. an  address other than the correct address for your Digital Asset Wallet); or (2) the transfer of any type of  Digital Asset that is not supported by the Digital Wallet will result in the irreversible loss of such Digital  Asset. We shall bear no liability for any such loss of Digital Assets. 

(d) A transfer of Digital Asset to your Digital Asset Wallet is only deemed to be confirmed when the  balance of your Digital Asset Wallet (as reflected in the Base Reward  App) has been updated to reflect  such transfer. 

(e) Base Reward  reserves the right to reject any transfer of Digital Asset to your Digital Asset Wallet. In  such a scenario, the relevant Digital Asset will not be credited to your Digital Asset Wallet and  Base Reward  will effect a transfer of the same amount of the relevant Digital Asset, less any applicable  fees, back to the address from which it was sent. 

7.1A. Top-ups to your Fiat Wallet 

(a) You may top-up your Fiat Wallet by instructing a bank transfer, mobile money or any other means acceptable by us in app, in any of the supported fiat currencies available in the Base Reward  App in your  jurisdiction (“Fiat Top-up“) if you have an active account with a credit or financial institution located  in a reputable jurisdiction and authorised to execute fiat transfers as supported by us (“Permitted  Bank Account“) by following the instructions and providing the relevant information set out in the  Base Reward  App. If the bank account you provide us with under this Clause is not a Permitted Bank  Account, your transfer instruction will be deemed an Erroneous Top-up Instruction and subject to  paragraph (h) below. 

(b) Our Fiat Top-up service is provided by our licensed third-party payment partners (“Payment  Service Partners” or “PSP”). By sending us a Fiat Top-up instruction through the Base Reward  App,  you agree and authorise our Payment Service Partners to handle and process your Fiat Top-up  instructions and hold your topped-up fund in segregated customer funds account(s) maintained by  them as per their applicable laws and regulations. You may be issued a virtual IBAN (“VIBAN”)  assigned to your Fiat Wallet to facilitate the allocation of such top-ups. You hereby understand and  agree that such VIBAN is not a customary bank account, and cannot be used as a customary bank  account or for purposes other than such top-ups. 

(c) You shall only make a Fiat Top-up if you are the registered beneficial owner of both the bank  account you instruct the payment from and your Base Reward  account. We do not accept or support  any Fiat Top-up instructions made by any third parties and any such instructions will be deemed  Erroneous Top-up Instructions and will be subject to paragraph (h) below. If you are the registered 

beneficial owner of both the bank account you use with us and your Base Reward  account, but the  registered account names are inconsistent for whatever reason, we may require you to provide  additional ownership proof prior to the completion of the Fiat Top-Up and such process will cause  delay to the Fiat Top-up. 

(d) Fiat Top-ups are subject to our prescribed fees and limits as referenced in the “Fees & Limits”  section on the Base Reward  App ([Home] > [Settings] > [About Base Reward ] > [Fees & Limits], which  may be updated from time to time. Any fees chargeable by your bank and/or their intermediary banks  relating to the Fiat Top-up, including but not limited to any administration or currency conversion fees,  intermediary bank processing fees, your bank and recipient bank’s processing fees (“Fiat Top- up  Fees“) shall be borne by you entirely. 

(e) Upon confirmation by our Payment Services Partners that your Fiat Top-up instruction has been  effected and upon receipt and successful identification of the respective deposit, we will credit the  corresponding value of the funds less any Fiat Top-up Fees to your Fiat Wallet. You should allow  between 5 to 1 hour ( for mobile money and others ) and 2 to 5 business days ( for bank transfer ) for the funds to reach your Fiat Wallet. 

(f) Any funds in your Fiat Wallet shall only be used for (i) purchasing of Digital Asset(s); (ii) funding of  your Base Reward  Visa / Master Card (as applicable); or (iii) withdrawing such funds to your verified personal  bank account, mobile money account through the Base Reward  App; transfers to other customers (peer-to- peer).

(g) Fiat Top-ups are not reversible or refundable, unless we determine, at our discretion to do so. In  addition, we may, at our absolute discretion, reverse, cancel, void or refuse to process any Fiat Top up instructions. 

(h) Subject to Applicable Law and without prejudicing our rights to claim further damages from you,  you shall immediately indemnify us for any loss and damage and expenses arising from any mistaken,  erroneous or fraudulent Fiat Top-up Instructions (which may include but are not limited to, depositing  to a wrong recipient bank account, transactions made from or to a non-Permitted Bank Account or  from or to a non-supported payment scheme, or transfers exceeding our prescribed limits) given by  you or sent from your account (collectively “Erroneous Top-up Instruction(s)“). The erroneous or  fraudulent nature of your instruction shall be determined by us based on reasonable evidences. You  further agree that if we are required to return any fund to its origin due to any Erroneous Top-up  Instructions; (i) we are entitled to charge an administration fee; (ii) any fees incurred from such return  shall be borne by you entirely; (iii) you shall reimburse us such fees immediately upon our request;  and (iv) funds will only be remitted to the very source or account from which such funds were originally  received. 

(i) You can only transfer money to your Fiat Wallet by the means of a bank transfer, mobile money or accepted methods; no cash deposits  are accepted by Base Reward . 

7.1B. Withdrawals from your Fiat Wallet 

(a) You may withdraw supported fiat currencies (as available on the Base Reward  App in your  jurisdiction) by instructing a bank transfer or mobile money transfer or any other means we support (“Fiat Withdrawal“) from your Fiat Wallet to a verified  Permitted Bank Account or mobile money account, meaning a Permitted Bank Account from which you have previously made a  successful deposit, by following the available instructions and providing the relevant information as 

requested in the Base Reward  App. 

(b) Our Fiat Withdrawal service is provided by the Payment Service Partners. By sending us a Fiat  Withdrawal instruction through the Base Reward  App, you agree and authorise our Payment Service  Partners to handle and process your Fiat Withdrawal instructions and transfer your withdrawal funds  to the bank account provided by you (“Withdrawal Bank Account”). You may be issued a VIBAN  assigned to your Fiat Wallet to facilitate the allocation of such withdrawals. You hereby understand  and agree that such VIBAN is not a customary bank account, and cannot be used as a customary bank  account or for purposes other than such withdrawals. 

(c) You shall only make a Fiat Withdrawal if you are the registered beneficial owner of both the  Withdrawal Bank Account and your Base Reward  account. We do not accept or support any Fiat  Withdrawal instructions made by any third parties and any such instructions will be deemed an  Erroneous Withdrawal Instruction and subject to paragraph (g) below. If you are the registered  beneficial owner of both the Withdrawal Bank Account and your Base Reward  account, but the  registered names are inconsistent for whatever reason, we may require you to provide additional  proof prior of ownership to the completion of the Fiat Withdrawal and such process will cause delay  to the Fiat Withdrawal. 

(d) We do charge fees for Fiat Withdrawals, however, any fees chargeable by your bank and  any intermediary banks relating to the Fiat Withdrawal, including but not limited to any  administration or currency conversion fees, intermediary banks processing fees and recipient bank’s  processing fees (“Fiat Withdrawal Fees”) shall be borne by you entirely. 

(e) Upon confirmation by the Payment Services Partners that your Fiat Withdrawal instruction has been  accepted and your withdrawal has been executed, you should allow between 2 to 5 business days for  the transfer to reach your designated Withdrawal Bank Account. 

(f) Fiat Withdrawals are not reversible or refundable.  In addition, we may, at our discretion, reverse, cancel, void or refuse to process any Fiat Withdrawals. 

(g) Without prejudicing our rights to claim further damages from you, you shall immediately  indemnify us for any loss and damage and expenses arising from any mistaken, erroneous or  fraudulent Fiat Withdrawal instructions (which may include but are not limited to, depositing to a  wrong recipient bank account, transactions pertinent to unauthorised or fraudulent transfers  previously effected within the Base Reward  App, transactions made from or to a non-Permitted Bank  Account, transfers made to a closed or blocked bank account, any transferred amounts that exceed  our prescribed limits) given by you or sent from your account (collectively “Erroneous Withdrawal  Instruction(s)“). The erroneous or fraudulent nature of your instruction shall be determined by us  based on reasonable evidences. You further agree that if any Fiat Withdrawal is required to be  reversed due to any Erroneous Withdrawal Instructions: (i) we are entitled to charge an  administration fee; and (ii) any other fees incurred from such reversal shall be borne by you entirely.  

7.2.Digital Asset Transfers 

(a) You may transfer any Digital Asset from your Digital Asset Wallet to a specified external address  or to another Base Reward  App user via the Base Reward  App, with the exception of certain Digital 

Assets which are not supported in respect of Digital Asset Transfers, as determined by Base Reward  at  its sole discretion, and subject to change from time to time. 

(b) Base Reward  processes all Digital Asset Transfers according to the Instructions received from you  and does not guarantee the identity of any recipient. You should verify all transaction information  prior to submitting Instructions for a Digital Asset Transfer to Base Reward  as the Digital Asset Transfer  may not be cancelled or reversed once processed by Base Reward  unless Base Reward  decides at it sole  discretion that the transaction should be cancelled or reversed and is technically capable of such  cancellation or reversal. You acknowledge that you are responsible for ensuring the accuracy of any  Instructions submitted to Base Reward  and that any errors may result in the irreversible loss of your  Digital Asset. 

(c) You agree to have sufficient Digital Asset in the Digital Asset Wallet prior to instructing  Base Reward  to effect any Digital Asset Transfer. If your Digital Asset in your Digital Asset Wallet is not  sufficient to cover the amount required for Base Reward  to complete the Digital Asset Transfer,  Base Reward  will not proceed to effect the Digital Asset Transfer and Base Reward  is under no  obligation to attempt to fulfil your Digital Asset Transfer using an alternative method of transfer. You  hereby authorise us to debit your Digital Asset Wallet(s) for the full amount required for Base Reward   to complete the Digital Asset Transfer. 

(d) We have no control over, or liability for, the delivery, quality, safety, legality or any other aspect  of any goods or services that you may purchase or sell to or from a third party. We are not responsible  for ensuring that a third party buyer or a seller you transact with will complete the transaction or is  authorised to do so. If you experience a problem with any goods or services purchased from, or sold  to, a third party using Digital Assets transferred from your Digital Asset Wallet, or if you have a dispute  with such third party, you should resolve the dispute directly with that third party. 



8A. Purchase and use of Gift Cards 

8A.1 Base Reward  partners with third party gift card providers (“Gift Card Providers”) to offer gift cards,  gift certificates, and other forms of prepaid access and stored value (each a “Gift Card”) which you  may purchase via the Base Reward  App. Prior to purchasing a Gift Card, please check and be aware of  any expiry date, jurisdiction limitation and any disclaimers given by the issuer of the Gift Card (“Gift  Card Issuer“) or the Gift Card Providers. It is your responsibility to carefully read and observe all terms,  conditions, and disclosures relating to your purchase and use of the Gift Card. Except where required  by Applicable Laws, you acknowledge and agree that we are unable to refund the Gift Card under any  circumstance that is not set forth herein. After you purchase a Gift Card, you will receive the  redemption instructions via email at the email address that you last provided to us through  appropriate channels and as evidenced in our records (“Gift Card Redemption Instructions”). You  may then redeem the Gift Card in accordance with the Gift Card Redemption Instructions. 

8A.2 For a Gift Card that has been delivered to you via email or the Base Reward  App, unless we made  a mistake by selling you a Gift Card that is not redeemable in the countries listed and subject to any  mandatory cancelation periods set out in Applicable Law, we shall not be obliged to and will not refund  to you the purchase value of the Gift Card. Please be aware that certain Gift Cards may only be  redeemed within specified jurisdictions. 

8A.3 For a Gift Card that is unable to be delivered to you after payment has been received by us due  to system failure or if the Gift Card is out of stock or unavailable at the time of the transaction, we  shall refund to you the purchase value of the Gift Card in full.

8A.4 Your order and use of the Gift Card is fulfilled and delivered by the Gift Card Providers. If you  encounter any issues arising from the Gift Card including the redemption of the Gift Card, we will  assist you to contact the Gift Card Provider to resolve the issues. Notwithstanding the foregoing, we  shall not be responsible for the delivery or your use or redemption of the Gift Card. 

8A.5 The risk of loss and title for Gift Cards pass to you upon the electronic transmission or transfer of  the Gift Card to you or the designated recipient. You are solely responsible for safeguarding the Gift  Card from unauthorised use and Base Reward  shall not be responsible if any Gift Card is lost, stolen,  destroyed, or otherwise used without your permission. You agree that the Gift Card Provider and/or  the Gift Card Issuer are responsible for any local requirements that relate to the respective Gift Card(s)  that they provide, issue, or otherwise make available and that any discrepancy associated with such  local requirements shall be disputed between you and the Gift Card Provider and/or Gift Card Issuer. 

8A.6 In the event that a Gift Card Provider or Gift Card Issuer assigns the benefit of its credits to a third  party, is declared insolvent, or has appointed or has arranged to appoint a receiver or trustee in  bankruptcy to take charge of all or part of its property and is therefore unable to fulfil your use or  redemption of the Gift Card, except as expressly stated herein or otherwise provided by any Applicable  Laws’ local consumer protection regime, Base Reward  shall not be obliged to and will not refund to you  the purchase value of the Gift Card and there is a chance that you are unable to recover any amount  from the Gift Card Provider or Gift Card Issuer. 

8B. Purchase and use of mobile airtime 

8B.1 Base Reward  offers a feature within the Base Reward  App that enables users to top up a pre- paid  phone number by purchasing mobile airtime with specific types of Digital Assets (“Pay Airtime”). Prior  to purchasing Pay Airtime, please check and be aware of the restrictions and/or limitations regarding  the purchase and use of Pay Airtime. It is your sole responsibility to carefully read and observe all such  restrictions and/or limitations. Without prejudice to any mandatory cancellation periods set out in the  Applicable Law, we shall not be obliged to and will not offer any refund due to your negligence or  oversight in observing any restrictions and/or limitations regarding the purchase or use of Pay Airtime.  After you purchased Pay Airtime, you will receive a confirmation email at your last known email address  in our records. The confirmation email acts as a record of the purchase and may include redemption  instructions (“Pay Airtime Redemption Instructions”) depending on your network operator. You may  then redeem the Pay Airtime in accordance with the Pay Airtime Redemption Instructions. 

8B.2 It is your sole responsibility to ensure the accuracy and correctness of the necessary information  to enable your use of Pay Airtime, including, but not limited to, the phone number, the country, the  network operator and the amount of the top-up. We shall not be responsible for any consequences  arising from the inaccuracy and incorrectness of any information provided by you. 

8B.3 For Pay Airtime that is unable to be redeemed after payment has been received by us due to our  system failure, we shall refund to you the purchase value of the Pay Airtime in full. 

8B.4 The purchase and use of Pay Airtime is enabled by your network operator. If you encounter any  issues arising from Pay Airtime including the activation of the Pay Airtime, we will use reasonable  endeavours to assist you to contact your network operator to resolve the issues, and it is in the sole  discretion of your network operator to determine how to correct the issues. With regards to such  issues, and subject to any Applicable Law, we shall not be obliged to and will not refund to you the 

purchase value of the Pay Airtime. 

9. OTHER PROVISIONS APPLICABLE TO OUR SERVICES 

9.1.Base Reward  reserves the right to, in its sole discretion, refuse to process or to cancel any  pending request from you for any Digital Asset Transfer, Digital Asset Conversion or Fiat to DA  Conversion (each, a “Transaction“), including for purposes of compliance with Applicable Law. 

9.2. Base Reward  securely stores Digital Assets with it 3rd party partner and all funds are held in storage offline and online.  As a user of the Base Reward   App Services, you accept the risk that a Transaction facilitated by Base Reward  may be delayed or disrupted and  you agree not to hold Base Reward  responsible for any loss or damage arising out of or related to  such delay or disruptions. 

9.3. It is your sole responsibility to determine whether, and to what extent, any Taxes apply to any  transactions associated with your receipt or transfer of Digital Assets, and/or to the Transactions you  conduct, and to withhold, collect, report and remit the correct amounts of Taxes to the appropriate  tax authorities. Your Transaction History is available through the Base Reward  App. We are not  obligated to, nor will we determine whether, and to what extent, Taxes apply, or calculate, collect,  report, or remit any Taxes to any tax authority arising from any transaction. 

9.4. The loading of Digital Asset to your Digital Asset Wallet and/or any Transaction are subject to 

limits imposed by Base Reward  (as may be amended from time to time in Base Reward ‘s sole  discretion). Such limits are set out in the “Fees & Limits” section in the Base Reward  App but  Base Reward  may, in its sole discretion, apply different limits to you specifically. We may also require  you to submit additional information about yourself (including any person associated with you and  your activities), provide records of, and arrange for meetings with Base Reward  staff to discuss your  loading of Digital Asset to your Digital Asset Wallet or any Transaction you have effected. 

9A. FORK 

9A.1 You agree and understand that the underlying protocols of the Digital Assets’ networks are subject  to changes (each a “Fork“), which are exogenous to Base Reward  and may result in more than one  version of such network (each a “Forked Network“). You further agree and understand that Forks may  materially affect the value, function, and/or name, and may result in loss of control or ownership, of the  Digital Assets you hold on the Base Reward  App. 

9A.2. If a Fork occurs, it will result in the creation of a new Digital Asset (the “New Forked Asset”)  related to an existing Digital Asset (the “Prior Asset”). You further understand, acknowledge and agree  that each Fork may materially affect the value, function, and/or name, and may result in loss of control  or ownership, of the Prior Asset that we hold in your Base Reward  account, and that the New Forked  Asset may have minimal or no value. 

9A.3 Upon becoming aware of a Fork and to the extent that we have any rights or are able to take any  action, in the event of a Fork, Base Reward  may, in our sole discretion, temporarily suspend or amend any Base Reward  App Services or any Digital Assets for an extended period of time (with or without  advance notice to you) until we have determined that such functionality can be restored. We may also  determine, in our sole discretion, whether or not to support the Forked Network(s) and who should  have ownership or receive New Forked Assets and/or benefits (if any). This could occur with potentially  little or no warning and your ability to use the Services or Digital Assets may be limited and subject to  the Fork. In the event that Base Reward  decides not to support any such Forked Network (“Unsupported  Forked Network“), the Digital Assets offered by such Unsupported Forked Networks will not be made  available to you. Notwithstanding the foregoing, we may, in our sole discretion obtain and retain the  Digital Assets offered by such Unsupported Forked Network as property belonging solely to  Base Reward .  

9A.4 You understand, acknowledge and agree that you have no right, claim or privilege in, or with  respect to, any New Forked Asset. If we do not support a New Forked Asset, you may not be able to  withdraw the New Forked Asset promptly or at all; you may not be able to trade the New Forked Asset  on the Base Reward  App or otherwise on our platform; and you may lose any value associated with such  New Forked Asset.  

9A.5 If we determine not to support a New Forked Asset, we may, in our sole discretion: 

(i) obtain and retain the New Forked Asset as property belonging to us; or (ii) make the New Forked Asset available to you on a one-time basis, based on your holding of the  Prior Asset at the time of the Fork, subject to the withholding and retention by us of an amount 

reasonably calculated to fairly compensate us for the cost of making such New Forked Asset available  and subject to our withdrawal procedures. 

We will notify you only if we elect to permit a one-time withdrawal pursuant to (ii) above. 

9A.6 You acknowledge the risks presented by Forks and hereby accept that we have no responsibility  for any losses or damage arising as a result of an Unsupported Forked Network. 

9A.7 WE HAVE NO CONTROL OVER, NOR DO WE HAVE THE ABILITY TO INFLUENCE, THE CREATION  OR IMPLEMENTATION OF A FORK OR OF THE NEW FORKED ASSET. WE CAN PROVIDE NO  ASSURANCES ABOUT THE SECURITY, FUNCTIONALITY OR SUPPLY OF ANY DIGITAL ASSET, INCLUDING  BOTH THE NEW FORKED ASSET AND THE PRIOR ASSET. YOU UNDERSTAND, ACKNOWLEDGE AND  AGREE THAT WE ASSUME NO LIABILITY RELATING TO ANY CHANGE IN THE VALUE OF ANY DIGITAL  ASSET (WHETHER OR NOT RESULTING FROM A FORK). YOU UNDERSTAND, ACKNOWLEDGE AND  AGREE THAT A FORK COULD CONSTITUTE A FORCE MAJEURE EVENT BEYOND OUR REASONABLE  CONTROL, WHICH COULD AFFECT THE VALUE OF YOUR DIGITAL ASSETS, AND THAT Base Reward   DOES NOT ASSUME ANY LIABILITY FOR LOSSES RESULTING FROM SUCH EVENTS.  

10. FEES 

10.1.Your use of the Base Reward  App Services may be subject to certain Fees, which will, if applicable,  be debited from your Digital Asset Wallet. The list of applicable Fees are set out on the Base Reward   App ([Home] > [Settings] > [About Base Reward ] > [Fees & Limits]) and may be updated by Base Reward   from time to time. 

10.2. All applicable Fees listed on the Base Reward  App and the Site are exclusive of any applicable  Taxes and the actual Fee charged will be increased to account for any such applicable Taxes. 

10.3 Base Reward  will issue a payment notice to you for any Fees or amount that you owe us, including  but not limited to any amount owed to us as a result of us exercising our rights under Clauses 2.2(b) or  (c). If such amount is not repaid within 14 days from the date of notification, you confirm and authorise  Base Reward  to recover such amount from your other accounts with Base Reward  by debiting any assets  in those accounts. 



11. INTELLECTUAL PROPERTY RIGHTS 

11.1. You acknowledge and agree that: 

(a) the Base Reward  trademarks and logos, and any other logos, service marks, product names and  other proprietary indicia used in the Base Reward  App are the property of either Base Reward  or third  party licensors (collectively, the ” Trademarks“); 

(b) the intellectual property rights in and to the Base Reward  App Services are either owned by us or  licensed to us by third party licensors; 

(c) other than the licence expressly granted by you in these Terms, no other rights are granted to you  in respect of either the Trademarks, the Base Reward  App or the Base Reward  App Services; and 

(d) no part or parts of the Base Reward  App may be reproduced, distributed, republished, displayed,  broadcast, hyperlinked, transmitted, adapted, modified to create derivative works or otherwise  commercially exploited in any manner or by any means or stored in an information retrieval system 

without our prior written permission. 

12. CONDUCT 

12.1. Without prejudice to the foregoing, you undertake not to (and shall not, knowingly or otherwise,  authorize, allow or assist any other party to): 

(a) use the Base Reward  App to conduct electronic spamming or otherwise distribute any unsolicited  or unauthorised advertising, promotional or marketing material, junk mail or chain letters; 

(b) use the Base Reward  App to perform illegal, unlawful or immoral activities (including but not limited  to money laundering, terrorism financing and fraudulent activities); 

(c) use the Base Reward  App to upload content that contains or is infected with viruses, malicious  codes, Trojan horses, is unlawful, immoral or illegal or contains any other harmful or deleterious  program; 

(d) modify or adapt the whole or any part of the Base Reward  App or combine or incorporate the  Base Reward  App into another other programme or application; 

(e) disassemble, decompile, reverse-engineer or otherwise attempt to derive the source code, object  code, underlying concepts, ideas and algorithms of the Base Reward  App or any components thereof; 

(f) use the Base Reward  App in any manner that would lead to the infringement of our, our Affiliates’  or any other third party’s intellectual property rights, including without limitation any copyright,  patent or trademark. You undertake not to take or attempt to take any action or claim ownership of  any property that infringes or would infringe upon our intellectual property interests; 

(g) use the Base Reward  App in a way that could damage, disable, impair or compromise the  Base Reward  App or the provision of the Base Reward  App Services (or the systems or security of the  Base Reward  App or any other computer systems or devices used in connection therewith) or interfere  with other users or affect the reputation of Base Reward . You undertake not to gain or attempt to gain 

unauthorised access to the account or wallets of other users; 

(h) take any action that imposes an unreasonable or disproportionately large burden or load on the  Base Reward  infrastructure (including, but without limitation to our servers, networks, data centres and  related or like equipment) and detrimentally interfere with, intercept or expropriate any system, data  or information belonging to other users of the Services; 

(i) engage in any other activities deemed inappropriate by us or which is in contravention of these  Terms or any Applicable Laws; 

(j) provide false, inaccurate, incomplete or misleading information to Base Reward  or any of its Affiliates  or third party services providers; 

(k) deposit with Base Reward  any Digital Assets or fiat currency forming part of the proceeds of any  criminal or unlawful activity; or 

(l) demonstrate or use any abusive, threatening and/or violent behaviour or language towards our  personnel. 

13. DATA PROTECTION 

13.1. By using the Base Reward  App Services, you confirm that you have read,understood and  accepted our Privacy Notice and understand how we collect, use, disclose and share amongst ourselves  your Personal Data and disclose such Personal Data to our authorised service providers and relevant  third parties. We will only share your Personal Data in order to facilitate and administer your use of the  Base Reward  App Services or otherwise if required by law or any of our counterparty who is the  controller of your data. Such a data controller will manage and protect your personal data in  accordance with all applicable data protection laws. For full and comprehensive information about  when and why we collect personal information about you, how we use it, the conditions under which  we may disclose it and how we keep it secure, please refer to our Privacy Notice, 

13.2.We reserve the right at any time to satisfy our internal requirement as to your Personal Data (for  example, by requesting relevant original documents) including for the purposes of preventing fraud  and/or anti-money laundering and counter-terrorist financing purposes. 

14. ELECTRONIC COMMUNICATIONS 

14.1. You shall accept full responsibility for the security and authenticity of all Instructions sent via  the Base Reward  App and you shall be bound by all such Instructions. We shall be entitled to assume  that all Instructions received from your Enabled Device via the Base Reward  App are yours. We shall be  under no obligation whatsoever to verify that such Instructions are in fact yours. 

14.2.You are aware that Instructions and information transmitted via the Base Reward  App are generally  transmitted via the Internet and may be routed via public, transnational installations which are not  specifically protected. We cannot guarantee that the Instructions and information so transmitted will  in fact be completely protected against such unauthorised access, and you accept these associated  risks. 

14.3.Any Instructions sent by you to us shall only be deemed to be received by us when we have  successfully retrieved such Instructions from the relevant system and duly informed you of such  receipt. In addition, any Instructions sent by you to any third parties (for example, network  merchants) shall only be deemed to have been received by such third parties in accordance with  their terms and conditions. 

14.4.You agree without prejudice to any of these Terms, that, to the extent there are any terms in  your local jurisdiction governing the time and place of despatch and receipt of electronic  communication, to the maximum extent permitted under applicable law, such terms shall not apply  to your use of the Base Reward  App Services and that you shall be liable for any damage that may be  caused through the use of the Internet – i.e. through loss, delay, misunderstandings, corrupted texts,  unauthorised interceptions by third parties or duplicates. 

14.5.You acknowledge and agree that in the event of any dispute arising in connection with your use  of the Base Reward  App Services, our records (including electronic, computer and miBRWfilm stored  records) of all matters relating to your use of the Base Reward  App Services and/or of you (including  Transaction History) at any specified date shall be conclusive of their accuracy and authenticity and 

shall be binding on you for all purposes whatsoever. In addition, you agree to the admissibility of  such documents without further requirement of proof of authenticity or accuracy in a court of law  under applicable evidentiary law, rules and/or regulations. 

15. LIMITATION OF SERVICES / TERMINATION / ACCOUNT CLOSURE 

15.1. Subject to Applicable Law, Base Reward  may at any time and without liability to, terminate,  suspend, or limit your use of the Base Reward  App Services (including but not limited to freezing the  Digital Assets in your account or freezing or closing your Digital Asset Wallet, refusing to process any  transaction, or wholly or partially reversing, cancelling or voiding any transactions that have been  effected) for any reason, including (but not limited to): (a) in the event of any breach by you of these  Terms and all other applicable terms; (b) for the purposes of complying with Applicable Laws; (c)  where Base Reward  suspects that a transaction effected by you is potentially connected to any unlawful  activities (including but not limited to money laundering, terrorism financing and fraudulent  activities); (d) to remedy the effects of any defect in or compromise to any information system upon  which Base Reward  relies on; (e) as may be informed by its internal monitoring policy and the profile  of spending reasonably anticipated for the type of consumer group you belong to; 

(f) in Base Reward ‘s opinion that an order or transaction has been executed based on an aberrant  value; or (g) in Base Reward ’s opinion, you are intentionally abusing the Base Reward  Services and  products, or enaging in actions to defame, abuse, harass, stalk, threaten or otherwise violate any of  the rights of Base Reward  and/or it’s employees 

15.2.Your obligations under these Terms will continue in the event of such suspension or termination  described in Clause 15.1 above. 

15.3. You shall not be entitled to any payment, compensation or damages from us in relation to any  suspension, reversal or termination of your use of the Base Reward  App Services for any reason  whatsoever. Any limitation, suspension or termination of your use of the Base Reward  App Services for  any reason whatsoever shall not release you from any liability or responsibility on your part, which at  the time of such limitation, suspension or termination, has already accrued. 

15.4.Our rights of limitation, suspension and termination under these Terms shall be without  prejudice to any other rights or remedies which we may have (whether under these Terms, Applicable  Law or otherwise). 

15.5. If you wish to suspend or terminate your access to and use of any of the Base Reward  App Services  or close your account, you are required to submit a request to Base Reward  in such manner and form  and accompanied by such information and supporting documentation, including as necessary for  verifying your identity and the authenticity of the instructions received, as may be required by us to  request for and effect such suspension or termination. You acknowledge and agree that you will be  subject to such terms and conditions as we may consider applicable to such suspension or  termination. 

15.5A If, at the time of the submission of your account closure request, your account has any  outstanding or ongoing obligations, commitments or activities, including but not limited to any  Staking or any amount due to Base Reward , you agree that Base Reward  shall not be obliged to process  such closure request until all such obligations, activities or commitments have been discharged or  expired.

15.6. If you have a remaining balance in your account which has been suspended or closed, you are  entitled to recover such Digital Assets from your Digital Asset Wallet and fiat from your Fiat Wallet  unless we are prohibited by law or a court order to release such Digital Assets or fiat, respectively, or  where we have reasonable grounds to suspect that such Digital Assets or fiat were obtained through  fraud or any unlawful means or connected with any criminal activities. If you have any questions about  this Clause, please contact us at contact@Base Reward . 

15.7 Subject to Applicable Law, we may at any time and with appropriate notice to you (i) set off any  amount we owe you against any amount that you owe us; or (ii) recover any amount you owe us (in  either case, whether or not the obligation is matured or contingent and irrespective of the currency,  asset or place of payment). Any amounts that are so set off will be discharged promptly and in all  respects. 

16. CUSTOMER FEEDBACK, QUERIES, AND COMPLAINTS 

16.1. If you have any feedback, questions or complaints, please contact us via email at support@basereward.online or through our live chat available on the Base Reward  App. Whilst we strive to  respond to you as soon as possible, for more complicated issues, it may take us up to 45 days to  resolve and get back to you. You accept and agree that we shall not be responsible for any loss and  damage incurred during such period. 

17. LIMITATION OF LIABILITY 

17.1. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT ANY  REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. EXCEPT AS  EXPRESSLY PROVIDED IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM  ALL OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, MADE TO YOU, YOUR  AFFILIATES OR ANY OTHER PERSON, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES  REGARDING TITLE, NON-INFRINGEMENT, TIMELINESS, QUALITY, SUITABILITY, MERCHANTABILITY,  FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE (REGARDLESS OF ANY COURSE OF DEALING,  CUSTOM OR USAGE OF TRADE) OF ANY SERVICE OR ANY GOODS PROVIDED INCIDENTAL TO THE  Base Reward  APP SERVICES PROVIDED UNDER THESE TERMS. ADDITIONALLY, Base Reward  DOES  NOT REPRESENT OR WARRANT THAT THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE,  CURRENT, OR ERROR-FREE. WHILE Base Reward  ATTEMPTS TO MAKE YOUR USE OF THE SERVICES  SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE SERVICES ARE FREE OF  VIRUSES OR OTHER HARMFUL COMPONENTS. OUR LIABILITY IN RESPECT OF REPRESENTATIONS  AND WARRANTIES THAT CANNOT BE EXCLUDED IS LIMITED, AT OUR OPTION, TO ANY ONE OF: 

(i) RE-SUPPLYING, REPLACING OR REPAIRING THE SERVICES IN RESPECT OF WHICH THE BREACH  OCCURRED; OR 

(ii) PAYING THE COST OF THE RE-SUPPLYING, REPLACEMENT OR REPAIRING OF THE SERVICES IN  RESPECT OF WHICH THE BREACH OCCURRED. 

17.2.NOT WITHSTANDING ANYTHING IN THESE TERMS, TO THE EXTENT PERMITTED BY LAW, IN NO  EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR ANY LOSSES OR 

DAMAGE OR CLAIMS: 

(i) DUE TO AN UNUSUAL OR UNFORESEEABLE EVENT, OUTSIDE OUR REASONABLE CONTROL AND  THE CONSEQUENCES OF WHICH COULD NOT HAVE BEEN AVOIDED EVEN IF ALL DUE CARE HAD  BEEN EXERCISED (INCLUDING BUT NOT LIMITED TO FORCE MAJEURE EVENTS); 

(ii) ARISING FROM OR IN CONNECTION WITH: 

(A) ANY INTERRUPTION, DELAY, SUSPENSION, DISCONTINUANCE OR FAILURE OF THE Base Reward   APP OR Base Reward  APP SERVICES; 

(B) ANY REFUSAL TO PROCESS OR AUTHORISE, OR ANY REVERSAL OF, ANY TRANSACTION FOR ANY  REASON; 

(C) YOUR INABILITY TO EFFECT OR COMPLETE ANY TRANSACTION DUE TO SYSTEM MAINTENANCE  OR BREAKDOWN / NON-AVAILABILITY OF THE Base Reward  APP, NETWORK, OUR HARDWARE OR  SOFTWARE OR THAT OF ANY THIRD PARTIES; 

(D) USE OF YOUR ENABLED DEVICE AND THE Base Reward  APP SERVICES BY THIRD PARTIES,  WHETHER AUTHORIZED OR UNAUTHORISED BY YOU; 

(E) ANY THEFT OR LOSS OF YOUR ENABLED DEVICE; 

(F) ANY UNAUTHORISED OR INELIGIBLE USE OF THE Base Reward  APP SERVICES CONTRARY TO  THESE TERMS; 

(iii) DUE TO COMPLIANCE WITH APPLICABLE LAWS AND/OR COURT ORDERS; 

(iv) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES FOR LOST PROFITS,  LOST REVENUES, LOST BUSINESS OPPORTUNITIES, LOST DATA, OTHER INTANGIBLE LOSSES,  PUNITIVE, EXEMPLARY, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, EACH OF  WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES TO THESE TERMS, REGARDLESS OF  WHETHER SUCH DAMAGES WERE DIRECT OR INDIRECT, FORESEEABLE OR UNFORESEEABLE, OR  WHETHER OUR OR OUR REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH  DAMAGES; AND 

(v) RESULTING FROM HACKING, TAMPERING, VIRUS TRANSMISSION OR OTHER UNAUTHORISED  ACCESS OR USE OF THE SERVICES, YOUR ACCOUNT, OR ANY INFORMATION CONTAINED THEREIN. 

17.3.IN NO EVENT WILL OUR AGGREGATE LIABILITY FOR ANY LOSS OR DAMAGE ARISING IN  CONNECTION WITH THE SERVICES EXCEED THE FEES YOU PAID US FOR YOUR USE OF THE SERVICES  DURING THE 12 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM  FOR LIABILITY. THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT  PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. 

17.4.Subject to Applicable Law, we shall not be liable for fault on the part of any third party service  providers instructed by us. In such cases, our liability shall be limited to using reasonable care in the  selection, appointment and instruction of such third party service providers (but not of any sub contractor or other third party such third party service provider may use). 

17.5.Nothing in these Terms shall operate to limit or exclude any liability for fraud, gross negligence 

or for death or personal injury resulting from negligence. 

17.6.THE PARTIES AGREE THAT ANY CLAIMS AGAINST THE OTHER UNDER THESE TERMS MAY ONLY  BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY  PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. NO COURT OR ADJUDICATOR  MAY CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT  OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS  PROCEEDING. ANY RELIEF AWARDED TO ANY USER OF THE Base Reward  APP SERVICES CANNOT  AND MAY NOT AFFECT ANY OTHER USERS. 

18. INDEMNIFICATION 

18.1. You agree to indemnify and hold Base Reward  and its third party service providers, and each of  their officers, directors, agents, joint venture entities, employees and representatives, harmless from  any claim or demand (including attorneys’ fees and any fines, fees or penalties imposed by any  regulatory authority) arising out of or related to (a) your breach of any of these Terms; (b) your use  of the Base Reward  App and/or the Base Reward  App Services; and (c) your violation of any Applicable  Laws or regulations of any jurisdiction, or the rights of any third party. 

19. AMENDMENT AND VARIATION 

19.1. These Terms may from time to time be updated or amended. We will post any such updates on  the Base Reward  App or Site and an alert notification will be sent to you. Such updated Terms as posted  will take effect [immediately] unless otherwise indicated. You should regularly check the Base Reward   App and Site to inform yourself of any such changes. In addition, we may at any time change, add or  remove any feature or functionality of the Base Reward  App without prior notice by posting the revised  version on the Crypo.com App and if the revision is material, Base Reward  will make a notice of such  on the Website or otherwise notify you. By continuing to use the Base Reward  App and/or the  Base Reward  App Services after any such changes have taken effect, you are indicating your acceptance  of the updated or amended Terms as well as your acceptance of the updated Base Reward  App. If you  do not wish to be bound by any changes or amendments to these Terms then you should stop using  the Base Reward  App and/or the Base Reward  App Services immediately. 

20. TRANSFER, ASSIGNMENT OR DELEGATION 

20.1. These Terms, and any rights and obligations and licences granted hereunder, are limited,  revocable, non-exclusive and personal to you and therefore may not be transferred, assigned or  delegated by you to any third-party without our written consent, but may be transferred, assigned or  delegated by us without notice and restriction, including without limitation to any of the entities  within the Base Reward  group, or to any successor in interest of any business associated with the  Base Reward  App Services. Any attempted transfer or assignment in violation hereof shall be null and  void. 

21. SEVERABILITY 

21.1. If any provision of these Terms shall be found by any court or administrative body of competent  jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall  not affect the other provisions of these Terms and all provisions not affected by such invalidity or 

unenforceability shall remain in full force and effect. Such provision will be changed and interpreted  to accomplish the objectives of the provision to the greatest extent possible under any Applicable  Laws. 

22. ENTIRE AGREEMENT / TRANSLATION 

22.1.These Terms constitute the entire agreement between the parties with regard to its subject  matter and supersedes and invalidates all other prior representations, arrangements, understandings,  and agreements relating to the same subject matter, (whether oral or in writing, express or implied).  You acknowledge that in agreeing to these Terms you do not rely on any statement, representation,  warranty, or understanding other than those expressly set out in these Terms. 

22.2. These Terms are concluded in the English language and all communications including any  notices or information being transmitted shall be in English. In the event that these Terms or any part  of it is translated (for any proceedings, for your convenience or otherwise) into any other language,  the English language text of these Terms shall prevail (except where expressly prohibited by law). 

23. WAIVER 

23.1.These Terms shall not be waived in whole or in part except where agreed by all parties in writing. 

23.2.The delay of enforcement or the non-enforcement of any of the terms of these Terms by any  party shall not be construed as a waiver of any of the other rights of that party arising out of the  breach or any subsequent breach of any of these Terms and no right, power or remedy conferred  upon or reserved for any party in these Terms is exclusive of any other right, power or remedy  available to that party and each such right, power or remedy shall be cumulative. 

24. NOTICES AND COMMUNICATIONS 

24.1.By using the Base Reward  App Services, you agree that we may provide you with any notices or  other communications, including marketing, relating to your use of the Base Reward  App Services  electronically: (a) via email (in each case to the address that you provide), SMS message, or telephone  call (in each case to the phone number that you provide), or (b) by posting to the Site. For notices  made by email, the date of receipt will be deemed the date on which such notice is transmitted. You  will always be given the option to unsubscribe from receiving any marketing material from us. 

24.2. Notices to us should be sent electronically to our support system at support@basereward.online 

. 25. THIRD PARTY RIGHTS 

25.1. Other than any entities within the Base Reward  group, a person who is not a party in these Terms  has no right to enforce any of these Terms. 

26. GOVERNING LAW AND JURISDICTION 

26.1.These Terms are governed by and shall be construed in accordance with the laws of Cameroon  without regard to any choice or conflict of laws rules. 

26.2.  This Agreement and any action arising out of your use of will be governed by and construed in accordance with the LAWS OF THE REPUBLIC OF CAMEROON, unless submitted to arbitration as set forth in the following paragraph. 


The party electing such arbitration will initiate the arbitration through an established alternative dispute resolution (“ADR“) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, as selected by the party initiating the arbitration; b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction